1. Who We Are
My Care Operator is a membership platform for Medicaid home care operators, operated by JB under the Revenue Forge brand, based in Georgia, United States. References to "we," "us," or "our" in this policy refer to My Care Operator and its operator.
Contact: support@mycareoperator.com
2. Information We Collect
Information you provide directly
- Account information: Your name, email address, and account credentials when you register
- Payment information: Billing details processed by Stripe — we do not store your full payment card details on our systems
- Community content: Posts, questions, and responses you submit in the community
- Communications: Emails or messages you send to us
- Professional information: Agency name, state, and operational details you choose to share
Information collected automatically
- Usage data: Pages viewed, features used, and session data within the platform
- Device information: Browser type, operating system, and IP address
- Email engagement: Whether you open or click links in emails we send through Mailchimp
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Providing and managing your membership | Contract performance |
| Processing payments and managing billing | Contract performance |
| Sending regulatory updates and platform notifications | Contract performance / Legitimate interest |
| Responding to your questions and support requests | Legitimate interest |
| Improving the platform and content | Legitimate interest |
| Sending marketing emails (with your consent) | Consent |
| Complying with legal obligations | Legal compliance |
4. Third-Party Services
We use the following third-party services to operate My Care Operator. Each service has its own privacy policy and handles data according to their own practices.
| Service | Purpose | Data Shared |
|---|---|---|
| Circle.so | Community platform and content hosting | Name, email, community activity |
| Stripe | Payment processing | Payment and billing information |
| Mailchimp | Email communications | Name, email, engagement data |
We do not sell your personal information to any third party. We do not share your information with advertisers.
5. Data Retention
We retain your account information for as long as you maintain an active membership. If you cancel, we retain your data for up to 24 months to allow for account reactivation and to fulfill any legal obligations. Community posts may remain visible after account cancellation unless you request deletion.
Payment records are retained as required by law (typically 7 years for tax and accounting purposes).
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal information, subject to legal retention requirements
- Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us
- Data portability: Request your data in a portable format
To exercise any of these rights, email us at support@mycareoperator.com. We will respond within 30 days.
7. Cookies and Tracking
Our website uses essential cookies required for the platform to function — including authentication and session management. We do not use advertising cookies or third-party tracking pixels on our website. The Circle.so platform and Stripe may use cookies as described in their respective privacy policies.
8. Children's Privacy
My Care Operator is intended for adult business professionals. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us with personal information, please contact us immediately.
9. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Payment processing is handled entirely by Stripe, which maintains PCI DSS compliance. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify members of material changes via email at least 14 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the updated policy.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected about you, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at support@mycareoperator.com.
Privacy questions or requests?
My Care Operator — by Revenue Forge — Georgia, USA